When the subscription contract is formed
When you click “Submit Order” to submit your order on-line, you are making an offer to take out a 12-month subscription which if accepted by us, will result in a binding contract.
If placing your order on-line when you click “Submit Order” you will either see a page or receive an email if you have supplied your email address acknowledging that your order has been received successfully and you will be able to access our resources immediately. The contract between us is then formed at this point. A legally binding contract is formed on the date we send you confirmation of your order with your subscription account number and payment has been taken.
We will not be responsible if you fail to receive the written confirmation because you have supplied us with an incorrect postal address or if firewalls have blocked us. Please check your junk and details entered.
We reserve the right not to accept or process your order for any reason. All orders are subject to validation checks and authorisation by your payment card issuer. If we do not accept your order and your credit/debit card has already been debited, we will notify you and refund your card in full immediately.
Right to refuse orders
We reserve the right not to fulfil and to cancel orders:
- In the event of obvious inaccuracies in prices, except that we may fulfil your order at the correct price;
- If we are unable to obtain payment authorisation from the issuer of your payment card.
Cancellations and Refunds
- Where a minimum term of 12 months is advertised cancellations are not permitted until the end of this initial period and we will not issue you a refund.
- For all other subscriptions or after the minimum term of your subscription, you may cancel your subscription contract at any time by notifying our Customer Care Team at firstname.lastname@example.org.
Prices displayed on the subscriptions section of the website will prevail at all times in relation to orders placed on-line. We have the right to increase the price and offer introductory prices. Although we try to ensure that all prices are accurate, errors may occur. If we discover an error in the price of your order, we will inform you as soon as possible. You will have the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. We will refund you in full if you cancel the order and have already paid.
Credit Card Payment
If you are under 18 or are not using your own credit/debit card to pay for the subscription, you must ask the permission of the credit/debit card holder before entering the payment details. By clicking “Submit” you are confirming that you have obtained the express prior permission of the credit/debit card holder.
These Terms and Conditions do not and shall not affect your statutory rights as a consumer. Please refer to our website terms and conditions for use of the website.
We will not be liable for any inappropriate use of our products.
We will not be liable for any spelling or grammar mistakes in our products. Although with have a five-point quality assurance plan to ensure this does not happen.
We expect our customers to be professionals and to refer to their own risk assessments and insurances.
Third Party Rights
A person who is not a party to these Terms and Conditions shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce or rely upon any provision of them.
Use of Personal Information
We use the personal and transactional information (e.g. name, email address, credit card details) (“Personal Information”) you supply to us in order to fulfil your subscription order.
On the online order form, we will ask you about receiving details of our products and services and/or those of third parties which may be of interest to you. You should tick the relevant boxes to indicate whether or not you wish to receive such information.
Unauthorised access to personal information
Unless a member of our staff has been fraudulent or negligent, we will not be liable to you for any losses you may suffer as a result of unauthorised access by a third party to the information (including in particular credit/debit card details) you transmit when you place an order. It is your responsibility to ensure the security of your own credit/debit card details to avoid unauthorised use
You do not have permission to share your resources with colleagues or other individuals if we do have evidence to suggest multiple users on your account. We have the right to cancel your subscription with no refund.
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